Fees and Payments
Platform Capability
Fees and Payments
Fee schedules, waivers, and payment collection tied to process milestones -- so fees are assessed correctly, collected at the right time, and reconciled automatically.
The Operating Problem
Fee management in regulatory agencies is often a manual, error-prone process -- staff calculate fees from rate tables, applicants pay through separate systems, and reconciliation happens in spreadsheets. Waivers and exceptions are handled informally, with no audit trail. The result is revenue leakage, compliance gaps, and staff time spent on accounting instead of regulation.
The Principle
"Fees should be assessed by the system, not calculated by staff. Payment should be collected at the right process milestone, not as an afterthought."
Three Questions This Answers
How do we ensure the right fee is assessed for every application?
Fee schedules are configured in the platform -- tied to license type, applicant category, jurisdiction, and process stage. The system calculates the correct fee automatically based on the application's attributes.
How do we handle fee waivers and exceptions without losing the audit trail?
Waivers are structured -- they require a reason, an authorizing role, and a record. Every waiver is logged with the same attribution and timestamp as any other decision.
How do we collect payment at the right point in the process?
Payment milestones are configured per process -- application submission, approval, issuance, or renewal. The platform gates the next step on payment confirmation, preventing issuance before payment is received.
How It Works
Fee schedule is configured per process
Each license type and process stage has a defined fee schedule -- including base fees, late fees, and waiver criteria.
Fee is assessed automatically
When an application reaches a fee milestone, the platform calculates the correct amount based on the application's attributes and presents it to the applicant.
Payment is collected and confirmed
The applicant pays through the platform's integrated payment flow. Confirmation is automatic -- no manual reconciliation required.
Waivers are documented and attributed
If a waiver is granted, it is recorded with the authorizing staff member, the reason, and the amount waived -- part of the permanent record.
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